Our prices, in a nutshell, no hidden charges, no surprises
Hire price - the price you see on the item description hired for standard drop off and collection times (see below). Hire is for a 4 hour period between 12pm and 4pm although we always aim to give you a minimum of 6 hours hire. The price includes delivery, setup and collection. During the run up to Christmas and New Years period additional pricing may apply. Please contact us directly for details.
Between 1st October and 31st March we offer indoor only hire except for a few select items. During this period there is a minimum hire price per party or event. Please contact us directly for details.
Customer error - If we arrive for setup and find the location to be unsuitable, eg. hard surface or dirt instead of grass, unlevel setup areas, unsuitable ground for pegging, garden has animal foul or other unhygienic elements in the setup area, dangerous hazards within the setup area etc, then we reserve the right to cancel your booking then and there and charge full price for the hire without leaving you the equipment. It is your responsibility to make sure there is sufficient space for a safe setup. Sizing guides accompany each product on their page.
Overnight hire - It’s a £50 flat rate, not per item hired, and is only available when setup in a secure location as deemed so by us.
Late hire - £15 per hour. We will collect up until 7pm for a day hire, if you request we can collect at 8pm for plus £15, at 9pm for plus £30 and plus £45 for 10pm. If we are running behind schedule, and get there a little later, you don’t pay extra. Bonus!
Ball Pools - When hiring a ball pool you are required to collect the balls back up into the net provided by the end of the party. However, upon request we will collect the balls back up for you at a flat charge of £30.
Deposits - From 1st September 2019 and for all bookings received we require a non-refundable deposit from your overall hire price. This is either a £30 deposit for bookings with an order value of less than £200 or if £200 or over then 20% of the overall amount. Should you need to cancel your booking the deposit can be transferred once to another booking made within 6 months of the initial date booked. Please note, 'date booked' refers to the date the booking was made and NOT the date of the hire.
Wedding hire - For wedding hire we require a booking deposit of £50 that follows the same rules for deposits as above. In addition we require a refundable security/damage deposit of £50. The security/damage deposit is an incentive based deposit that you get back after your big day so long as our equipment is collected in the same awesome condition it was delivered in. Obviously some but not excessive grass/mud as deemed by us is to be expected and would not affect that deposit. Common sense should always prevail.
Full payment for weddings is required no later than 1 month before the hire date.
Upfront payment - There are only two situations which require full and upfront payment in advance of your booking; weddings and face painting. At any other time the balance payment after deposit is required by cash or bank transfer on delivery, we do also now accept debit card payments to the delivery driver upon advanced request. If you would prefer to pay your balance prior to the booking date we can accept online payment and you have the option to pay either a deposit or in full, it’s there as a choice and for whatever works best for you. Should you pay above the deposit amount and then have to cancel your booking then repayment of all of your payments minus the deposit will be refunded. We no longer accept cheques.
Out of area
Prices shown are fully inclusive of delivery, setting up and taking away but please note for PO39, PO40 and PO41 postcodes there is a minimum order value due to the extra distance and time for travel to this area. Travel to the mainland is also possible but does incur additional costs for travel and time.
We understand that with rising costs for us all that planning your party or event can be costly and so we offer a simple payment plan to help spread the cost of your hire. Terms apply. Please contact us directly for more details.
Cancelling on the day
Should you, the customer, decide to cancel your booking within 24 hours of the hire date then you will still be liable for the full amount for the hire. Payment is required in full and on the hire date or it will be treated as a late payment. We reserve the right to claim statutory late interest at 8% above the Bank of England base rate and a fixed late payment sum for late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
On the extremely rare occasions we require to cancel a booking on or before the day, usually due to unsafe setup conditions, ie. high winds or a heavy downpour making the equipment unusable then the booking can be transferred to a new date as explained above under 'Deposits' should that be possible. If this is not an option then any payments made including deposit payments can be refunded at our discretion.
Delivery and Collection Times
FOR HOME HIRE OR NON-HIRED VENUES AND UNMANNED EQUIPMENT HIRE
Delivery - between 8am and 12pm (noon)
Collection - between 4pm and 7pm
Your core party times are between 12pm and 4pm and you should plan your party between these times. Your booking will have an average 6 hour hire period unless you have a hired venue with more specific party times.
Late Hire is available for adult suitable units ONLY and is chargeable at £10ph flat rate up until midnight and subject to available time slots.
Overnight Hire is available for adult units ONLY, at our discretion and only to secure locations as deemed by us. False or misleading information about the security of the setup site may result in the withdrawal of overnight hire as an option on the day.
FOR HIRED VENUES/HALLS AND WEDDINGS
We arrive for setting up at a prearranged with you time and repeat this for collection. We strongly recommend an hour either side of your party or event is reserved for setting up and packaging away however for a single inflatable 30 minutes either side of your event is usually sufficient. For dry hire (an unmanned option) drop off and collection times must be between 7am and 7pm on the day of the hire.
PLEASE NOTE INFLATABLES MUST BE SETUP ONLY ON REAL GRASS AREAS FOR OUTDOOR HIRE. FOR INDOOR HIRE ON A HARD SURFACE THE AREA MUST BE CLEAN, DRY AND A NON-ABRASIVE SURFACE.
IMPORTANT: Please ensure you have enough space for your party setup. The size of the inflatable is not the same as the safe setup space required. If you are unsure then you can check using the ‘Size’ tab above or you can contact us directly. Make sure you have measured your setup area prior to calling. Please take into account overhead obstructions when measuring your space as well as any structures or obstacles that encroach on the space. If we arrive to set up and there is insufficient space for a safe setup or the setup area is unsuitable you will not receive your party setup and you will still be charged the full price for the hire.
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